Creating a Service Account
Guide for creating a bot user in the admin portal
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Guide for creating a bot user in the admin portal
Last updated
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Please note the below steps can only be performed by a Symphony Messaging Pod Administrator as only they will have the necessary administrator privileges to access the Admin Portal. Please do not attempt this if you are not a Pod Administrator and reach out to your internal IT Helpdesk if you are unsure who your Symphony Messaging Pod Administrator is.
In order to create a bot and begin your development journey, you must first create a bot user, also known as a service account. You can only do this yourself if you are a pod administrator on your Symphony Messaging pod. Otherwise, please seek assistance from your pod administrator or your internal IT Service Desk if you are unsure who to contact.
For example,
The bot username here has to match the username supplied by a bot configuration file exactly.
Enable the required roles that your bot requires.
Enable the required entitlements that your bot requires.
Paste the entire contents of the public key in the Authentication section. This public key has to match the private key supplied by a bot. If you are unsure how to generate an RSA key pair, use the .
Navigate to for a full list of bot roles and privileges.
