Troubleshooting

Once you have configured Symphony Messaging either using the native connector or with Embedded Mode, please follow the steps below to ensure that FDC3 is properly enabled.

1. Verify that the fdc3 connector is loaded.

Hover over a cashtag. The View Instrument link should appear. If it appears, the connector to the DIP has been successfully loaded.

When hovering over a cashtag, a View Instrument link should be available.

2. Verify that Symphony Messaging can send intents to desktop apps.

Make sure you have a desktop app that supports the ViewInstrument intent first.

Note: If you don't have one, you can use the FDC3 Workbench app, a developer tool available on Finos. The FDC3 Workbench allows you to dynamically listen to intents and raise intents very easily.

Then, hover over a cashtag in a chat, and click "ViewInstrument". If an app is listening to ViewInstrument intents, it should receive the cashtag as a fdc3.instrument context.

If this is not the case, please check that the Symphony Messaging app directory entry is properly configured.

3. Verify that a desktop app can send intents to Symphony Messaging.

To verify that Symphony Messaging can receive intents, we will attempt to raise a StartChat intent.

Note: If you don't have an app that sends a StartChat intent, you can also user the FDC3 Workbench app to do that very easily.

Send the StartChat intent using a sample context data (fdc3.chat.initSettings), such as the example provided here.

If Symphony displays a popup, Symphony has correctly received the intent.