# Universal Webhook

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Universal Webhook 2.0 or above is a **managed service** operated by Symphony in the cloud, and as a result is only available to **cloud customers** for now.
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The Universal webhook allows you to configure webhooks for Symphony Messaging, and provides a simple way for external apps and cloud services to share content in Symphony Messaging chats.

It is often used to receive notifications and messages from the web, directly in your chats.

Many popular services are compatible with this technology, such as Zapier, IFTTT, Jira, Jenkins, Datadog, Splunk, and more.

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Universal Webhook 2.0 or above replaces the legacy service that was delivered through the Integration Bridge. 
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## Get started

First, your Symphony Messaging admin needs to configure the required service user and extension app on the Symphony Messaging pod, as described in the[ Installation guide](/embedded-modules/universal-webhook/installation-guide.md).

Then, end users can configure webhooks using the extension app, as described in the [User guide](/embedded-modules/universal-webhook/user-guide.md).

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.developers.symphony.com/embedded-modules/universal-webhook.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.