Symphony URI

URIs allow you to launch Symphony with a predefined context, from a simple link.
This works both on desktop and mobile, as well as on the web version of Symphony.
Universal URIs
Symphony now supports universal URIs (https links starting with open.symphony.com), but still supports the previous symphony:// URIs. See the section Compatibility with symphony:// URIs below for more info.
When a user clicks on a universal URI, a webpage opens and proposes several options relevant to the user, such as opening the link in the Symphony Desktop Application or in the mobile app, depending on the current context, but also opening in the browser (web version).
Universal URI landing page
Launch the Symphony Desktop client
https://open.symphony.com/?
If the Symphony desktop client is not running, it starts up and focuses on the Symphony desktop client.
If the Symphony desktop client is already running, it switches focus to the Symphony desktop client. If the client is minimized, it brings the client to the foreground.
If the Symphony desktop client is already running and in focus, it has no effect (the Symphony desktop client remains in focus).
If the Symphony desktop client is not installed, the Windows operating system will handle the request with its default behavior.
Launch the Symphony Desktop client with a direct message or group chat in focus
If the Symphony desktop client is not running, it starts up and focuses on the Symphony desktop client with a chat with the specified user IDs in focus.
If the Symphony desktop client is already running, it switches focus to the Symphony desktop client. If the client is minimized, it brings the client to the foreground and loads the chat with the specified user IDs in focus.
If the Symphony desktop client is already running and in focus, it opens the chat with the specified user IDs.
If the Symphony desktop client is not installed, the Windows operating system will handle the request with its default behavior.
Error Handling
If all provided user IDs are invalid, Symphony will open but no chat will be displayed.
For a group chat, if at least one of the user IDs is valid, a group chat with the valid users will open.
Open a chat with a single user
1 to 1 chat
https://open.symphony.com/?startChat=71811853189751
Open a chat with other users
Group chat
https://open.symphony.com/?startChat=71811853187751,3563645678951
Create a chat room
The room creator's userID or userEmail must be included in the list of users alongside the other room members. If the current user is not included, the user will receive an error message: 'Please ensure your own email address is included in room creation URL'
The room name is mandatory. If it is not provided, nothing will happen.
It is possible to add spaces in the room name only if the link is opened in Google Chrome.
Create a chat room with user IDs
Chatroom
https://open.symphony.com/?startRoom=RoomName=Example&userIds=4378106230763,5478106410145,7078106304564
Create a chat room with user emails
Chatroom
Protocol example with userEmails
https://open.symphony.com/?startRoom=RoomName=AroomWith2people&[email protected],[email protected]
Launch the Symphony Desktop Client with a stream in focus
Starts Symphony and displays the chat conversation identified by its streamId.
https://open.symphony.com/?streamId=STREAM_ID&streamType=STREAM_TYPE
If no modules are open, it opens the specified stream in the grid.
If an unpinned module is open in the grid, it replaces the unpinned module with the specified stream.
If there are existing pinned modules, it opens a new module with the specified stream, while retaining the existing modules.
If the user is not logged in to Symphony when the client is launched, the user will be required to log in first. Once logged in, the specified stream will be displayed.
You must specify the streamType, which can be either im (for direct messages or group chats) or chatroom. If the streamType is not specified, nothing will happen.
Error Handling
If the wrong stream type is specified, nothing will happen.
If no such stream exists and streamType=chatroom, nothing will happen.
If no such stream exists and streamType=im, a rendering error message is displayed.
If a stream where the user is not a participant is specified, nothing will happen.
Launch the Symphony Desktop Client with a profile in focus
Starts Symphony and displays the user profile of the Symphony user identified by its userID.
https://open.symphony.com/?userId=USER_ID
If no modules are open, it opens the specified profile in the grid.
If an unpinned module is open in the grid, it replaces the unpinned module with the specified profile.
If there are existing pinned modules, it opens a new module with the specified profile, while retaining the existing modules.
If the user is not logged in to Symphony when the client is launched, the user will be required to log in first. Once logged in, the specified profile will be displayed.
Error handling
If no such user exists but the userId is of a valid format (integer), a blank user profile is opened.
If a userId of invalid format is specified, nothing happens.
If an external userId of a user who is not entitled to external communications is specified, a blank user profile is opened.
Compatibility with symphony:// URIs
Previous URI links (symphony://) continue to work.

In certain cases they may still be the best option for you, for example, when you integrate Symphony with a native app and don't want the universal URI webpage to open.
To create legacy links, simply replace open.symphony.com with symphony:// in the links above.

Last modified 3mo ago