Symphony Messaging Dev Docs
Developer CertificationREST API
  • Start Your Developer Journey
  • Bots
    • Building Bots
    • Planning Your Bot
      • Conversational Bot
      • Interactive Bot
      • Headless Bot
    • Getting Started
      • Getting Started with BDK
      • Creating a Service Account
      • Configuration
      • Truststores
    • Overview of REST API
      • REST API Architecture
      • Overview of Pod API
      • Overview of Key Manager API
      • Overview of Agent API
      • Bot Permissions
      • REST API Reference
    • Authentication
      • RSA Authentication Workflow
      • Certificate Authentication Workflow
    • Datafeed
      • Real-Time Events
      • Overview of Streams
    • Messages
      • MessageML
        • MessageML Basics
          • Content Grouping
          • Text formatting and semantics
          • Tables
          • Images
          • Tags and mentions
            • Enhanced tags notice
          • Style Attributes
          • Special Characters
          • Emojis
        • Elements Interactive Forms
          • Buttons
            • Icon set for Buttons
          • Text Field
          • Masked Text Field
          • Text Area
          • Checkbox
          • Radio Button
          • Dropdown Menu
          • Person Selector
          • Room Selector
          • Date Picker
          • Time Picker
          • Timezone Picker
          • Table Select
          • Regular Expressions - Regex
        • Extensibility UI Actions
          • OpenChat
          • Dialog
        • Entities
          • Standard Entities
          • Custom Entities
      • PresentationML
    • Bots Best Practices
    • Open Source Code Samples
  • Extension Apps
    • Building Extension Apps
    • Planning Your App
    • Getting Started
      • Getting Started with ADK
      • Application Manifest Bundle
      • Add an Extension App to a Symphony Pod
    • Overview of Extension API
      • Initialization
      • Register and Connect
      • Extension API Services
        • Service Interface
        • Register and Subscribe
        • Modules Service
        • Entity Service
          • Entity Advanced Templating
          • Message Format - ExtensionML
        • Applications-Nav Service
        • Share Service
        • Commerce Service
        • Dialogs Service
        • UI Service
          • Receiving Conversation and User Information
          • Filter Function
    • App Authentication
      • Circle of Trust Authentication
      • OBO Authentication
  • Developer Tools
    • Symphony Messaging Generator
    • Bot Developer Kit for Java
      • Build a Conversational Bot
      • Build an Interactive Bot
      • Build a Headless Bot
      • Integrate a Bot with an Identity Provider
    • Bot Developer Kit for Python
    • App Developer Kit
      • Build a Basic Extension App
      • Build an Extension App with App Views
        • Add Buttons and Handlers to an Extension App
        • Add BDK to an Extension App for Circle of Trust
      • Build an Extension App with Message Renderers
    • Postman
    • UI Style Guide
      • Colors
      • Form Elements
      • Buttons
  • Embedded Modules
    • Symphony Messaging URI
      • Symphony Messaging URI for Mobile (deprecated)
    • Desktop interoperability
      • FDC3 intents
        • Message format
      • Configuration guide
        • Configure Interop.io
        • Configure Here Core
        • Configure Finsemble
        • Configure with Embedded Mode
        • Troubleshooting
      • Change log
    • Embedded Mode
      • Get started
      • Configuration parameters
      • Open a chat
      • Send a message
      • Create a room
      • Pin a message
      • Notifications
      • Support for extension applications
      • Open an app
      • Embedded Mode with Sponsored Access
      • Pricing tiers
      • Logout
    • Universal Webhook
      • User guide
        • Example with Splunk
      • Installation guide
  • Symphony REST API
    • Messaging REST API
    • Federation
    • Sponsored Access API
    • Enhanced Directory API
  • Developer Certification
    • Developer Certification
  • Mobile Frameworks
    • Blackberry
    • MobileIron
  • Admin Guides
    • Change Logs
      • API Agent
        • Agent - 25.5
        • Agent - 25.3 (LTS)
        • Agent - 24.12 (LTS)
        • Agent - 24.9 (LTS)
        • Agent - 24.6 (LTS)
        • Archives
          • Agent - 24.11
          • Agent - 24.10
          • Agent - 23.9 (LTS)
          • Agent - 24.8
          • Agent - 24.3 (LTS)
          • Agent - 24.2
          • Agent - 24.1
          • Agent - 23.12 (LTS)
          • Agent - 23.11
          • Agent - 23.10
          • Agent - 23.7
          • Agent - 23.6 (LTS)
          • Agent - 23.4
          • Agent - 23.3 (LTS)
          • Agent - 23.1
          • Agent - 22.12 (LTS)
          • Agent - 22.11
          • Agent - 22.10
          • Agent - 22.9 (LTS)
          • Agent - 22.8
          • Agent - 22.7
          • Agent - 22.6 (LTS)
          • Agent - 20.14
          • Agent - 20.13
          • Agent - 20.12
          • Agent - 20.10
          • Agent - 20.9 (2.62)
          • Agent - 20.7 (2.61)
          • Agent - 20.6 (2.60)
          • Agent - 20.5 (2.59)
          • Agent - 20.4 (2.58)
      • SBE (Pod API)
        • SBE - 24.1
        • SBE - 20.16
        • SBE - 20.15
        • Archives
          • SBE - 20.14
          • SBE - 20.13
          • SBE - 20.12
          • SBE - 20.10
          • SBE - 20.9 (1.62)
          • SBE - 20.7 (1.61)
          • SBE - 20.6 (1.60)
          • SBE - 20.5 (1.59)
          • SBE - 20.4 (1.58)
      • Client 2.0 APIs
        • Client 2.0 - 25.05
        • Client 2.0 - 25.03
        • Client 2.0 - 24.12
        • Client 2.0 - 24.05
        • Client 2.0 - 23.02
        • Client 2.0 - 22.11
        • Archives
          • Client 2.0 - 20.4
          • Client 2.0 - 20.5
          • Client 2.0 - 20.6
          • Client 2.0 - 20.7
          • Client 2.0 - 20.9
          • Client 2.0 - 20.10
          • Client 2.0 - 20.12
          • Client 2.0 - 22.8
          • Client 2.0 - 22.10
      • Universal Webhook
        • Univ Webhook - 2.6
        • Univ Webhook - 2.4
        • Univ Webhook - 2.2
        • Univ Webhook - 2.1
        • Univ Webhook - 2.0
    • API Change Management
    • Global Throttling
    • Agent Guide
      • Network Topology
      • Agent Download
      • Agent Installation
      • Agent Configuration Fields
      • Agent Server High Availability
      • Agent Performance Tuning
Powered by GitBook
On this page

Was this helpful?

Export as PDF
  1. Bots
  2. Messages

MessageML

This article gives an overview of the message workflow and shows how message representations are used throughout the workflow. In its subpages are presented the specifications of messageML.

Last updated 2 months ago

Was this helpful?

Introduction of the MessageML

When calling API methods that create messages, the content of the message must be sent using MessageML markup. MessageML is a tag-based language that is a subset of XHTML, with the addition of tags specific to Symphony Messaging for embedding information (e.g. a mention) into a message.

You can find the specifications of the MessageML language in the attached subpages. Even if they are grouped in different categories for documentation clarity purposes, please note you can do your own mix, respecting the specific rules explained at each component specification level.

Also, please note that messages in MessageML markup are enclosed in a <messageML> tag.

MessageML has full unicode support and messages should be sent using UTF-8 character encoding.

When or messages using the API, MessageML shorthand tags are translated into equivalent XHTML tags and returned in .

Note: MessageML is just a subset of PresentationML that makes it easier to construct messages from your bot. The API can ingest either MessageML or PresentationML. However, the API will only deliver messages as PresentationML to a bot.

XML Formatting

MessageML is formatted as XML and should have all tags properly formatted. For example, rather than using <br> you must use <br/>. For string attributes, standard rules for escaping XML special characters apply, i.e. escaping:

  • ' with &apos; (if single quotes are used to quote the value)

  • " with &quot; (if single quotes are used to quote the value)

  • < with &lt;

  • & with &amp; Other XML named entity sequences such as &gt; may be used.

Valid characters for hashtags and cashtags

Keywords may only contain alphanumeric characters, underscore, dot and dash.

Important: when sending numeric $cashtags as signals, add an * after the $ sign, for example, $_122450. <cash tag="$_122450"/>

creating
retrieving
PresentationML