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Developer Certification REST API

Connect API

What is Symphony Connect?

Symphony Connect allows Symphony partners to enable the users of their applications to collaborate on Symphony, by adding those companies and users to the Symphony network.

Users can leverage the Symphony Embedded Collaboration Platform (ECP) in order to chat from within the partner application.

Partners can use the Connect APIs to create accounts on Symphony for their application users, if they do not already belong to the Symphony network.

If a user’s company is not yet available on Symphony, a dedicated Symphony tenant can be created for that company before onboarding its users.

Prerequisites

Before they can use Connect APIs to add client companies, as well as add or disable users, partners must register with Symphony. Following registration, partners receive credentials to authenticate to these APIs.

If they want to offer a seamless login experience to Symphony, partners need to provide Symphony with their Identity Provider details. The recommended authentication method is SAML, although other authentication methods are also available (additional charges apply).

If you would like to register as a Symphony partner, create new users and embed Symphony within your application, please contact us.

Domains

In order to target the different APIs described below, the user should use the correct domain, depending on their environment:

Authentication

To be able to call this API, you first need to get an access token.

curl --request POST \
  --url https://us-auth.prod.symphony.com/oauth/token \
  --header 'content-type: application/json' \
  --data '{"client_id":"$client_id","client_secret":"$client_secret","audience":"https://api.symphony.com/partners","grant_type":"client_credentials"}'

To get your client_id and your client_secret, please contact Symphony.

In the response, you should get:

{
"access_token": "eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6IkthaFZHSlZUOFRuSWNRamNrTW1FcSJ9.eyJodHRwczovL2F1dGguc3ltcGhvbnkuY29tL3BhcnRuZXJfaWQiOiJ5b3VyX3BhcnRuZXIiLCJpc3MiOiJodHRwczovL2Rldi13NHRlc2NvZS51cy5hdXRoMC5jb20vIiwic3ViIjoiS0pCSkpMdnd4ZkllZ0NRdjBCNm5lcGxZN25rYVNOam9AY2xpZW50cyIsImF1ZCI6Imh0dHBzOi8vYXBpLnN5bXBob255LmNvbS9wYXJ0bmVycyIsImlhdCI6MTY1NDI2MzMxMCwiZXhwIjoxNjU0MzQ5NzEwLCJhenAiOiJLSkJKSkx2d3hmSWVnQ1F2MEI2bmVwbFk3bmthU05qbyIsInNjb3BlIjoiY29tbXVuaXR5OmFjY291bnRzOm9uYm9hcmQiLCJndHkiOiJjbGllbnQtY3JlZGVudGlhbHMifQ.BN5iW4sXeo4B3ecp0u3fj--tYhsVTZOWi_UgaPvHdS4PI2uopT-XfcBLCIb1PIXogshy8ZAQkwwQpiroBd9rcJDHW-ERsCWCsc6ruZKIHmvslAVF7AoLNN_GbqvvTgKLqbfTqdgNcyCg27oem6il8NhQDO0mu9ndOsJtdmwQ7Tczkla8uBoHiEO7_p1F17njxQYxpXbmG2Tfe_SUUmS0ec5vbV2-btKet3uMm5J8E8mockr8VrXLcu5hNxishELrQ6uCgmreit8R4EZNVIwK43CRnibCV7F8MQpiTkNJMYnVybwdqNOZFBzcuXRQIQHEmiW41xILuXOdPowCvBAS7w",
"token_type": "Bearer"
}

You can now use the access_tokento make authorized calls to the API. You should pass it as a Bearer token in the Authorization header.

Create company

A Connect partner can use this endpoint to sponsor a new company in Symphony.

As input, the partner must provide:

  • A name: The company name that will be visible in the user’s profile in the Directory and can be used during user search.

  • A vanityName: This will be used to construct the tenant publicUrl under which the user Symphony session will be launched. For example, if the vanity name is “coke”, the URL will be https://coke.on.symphony.com.

  • emailDomains: The list of email domains used by the users in that company. Only users with email addresses belonging to those domains can be added later on. To update the domain list, please contact your Symphony representative.

REST call to create a company:

curl -X 'POST' \
  'https://community.symphony.com/api/v2/companies' \
  -H 'accept: application/json' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer {access_token}' \
  -d '{
  "name": "Lyondell",
  "vanityName": "lyondell",
  "emailDomains": [
    "lyondell.com"
  ]
}'

Response you should get:

{
  "id": "e176c55e-6e49-4819-b982-12e0535db5f0",
  "createdAt": "2023-12-22T08:53:39.269539Z",
  "updatedAt": "2023-12-20T10:59:54.516494Z",
  "name": "Lyondell",
  "vanityName": "lyondell",
  "emailDomains": [
    "lyondell.com"
  ],
  "publicUrl": "https://lyondell.on.symphony.com",
  "state": "STARTED"
}

Success

If successful, a dedicated Symphony tenant will be created for that company and will become accessible under the tenant publicUrl derived from the vanityName field.

If a user leverages the Symphony channels (Web, Desktop, Mobile), they will need to log in by accessing the tenant publicURL directly in the browser, desktop or mobile application.

If a user leverages ECP, the partner needs to load ECP using that tenant publicUrl.

Failure

Company creation will fail in the following cases:

  • There is already a company in the Directory with users having email addresses with domains belonging to the provided list of email domains.

  • There is already a company in the Directory with the same company name.

  • There is already a company in the Directory with the same vanityName.

  • If the conflicting company has been onboarded by the same partner and the list of email domains is different, an error will be thrown. In that case, the partner needs to amend the list of email domains for the company before adding users.

In case of failures, to verify whether the users of that company already have a Symphony account or not, you can call the following endpoint: https://loginservice.symphony.com/webcontroller/podLoginInformation?emailAddress={%email%}&fs=advanced

*where {%email%} needs to be replaced by the user’s email address.

If users do not have an account, you are encouraged to reach out to onboarding@symphony.com or to your Symphony representative so they can help you onboard the users.

Create users

A Connect partner can use this endpoint to provision new users in Symphony under an existing sponsored company.

As input, the partner must provide:

  • A companyId (as a query parameter of the request): The companyId can be obtained by calling the Retrieve companies API.

  • An array of user information (in the body of the request). It is recommended to provide a maximum of information in order to facilitate user search in the Directory.

REST call to create users:

curl -X 'POST' \
  'https://community.symphony.com/api/v2/companies/e176c55e-6e49-4819-b982-12e0535db5f0/users' \
  -H 'accept: application/json' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer {access_token}' \
  -d '[
  {
    "email": "john.smith@symphony.com",
    "firstName": "John",
    "lastName": "Smith",
    "displayName": "John Smith",
    "active": false,
    "phoneNumber": "true",
    "department": "Order Processing",
    "title": "Mr.",
    "location": "Sophia Antipolis"
  }
]'

Response you should get:

[
  {
    "id": "e176c55e-6e49-4819-b982-12e0535db5f0",
    "createdAt": "2023-12-22T08:53:39.269539Z",
    "updatedAt": "2023-12-20T10:59:54.516494Z",
    "symphonyUserId": 695234946138125,
    "email": "john.smith@symphony.com",
    "firstName": "John",
    "lastName": "Smith",
    "displayName": "John Smith",
    "active": true,
    "phoneNumber": "+33 1 09 75 83 51",
    "department": "Order Processing",
    "title": "Mr.",
    "location": "Sophia Antipolis",
    "status": 201
  }
]

Update user status

A Connect partner can use this endpoint to disable or re-enable a user.

As input, the partner must provide:

  • A companyId (as a query parameter of the request): The companyId can be obtained by calling the Retrieve companies API.

  • A userId (as a query parameter of the request): The userId can be obtained by calling the Get company users API.

  • A user active status indicator (in the body of request).

Once disabled, the user is no longer associated with the partner, and can no longer log in to Symphony. The user’s chats, however, are kept in order to meet any compliance requirements.

REST call to disable a user:

curl -X 'PATCH' \
  'https://community.symphony.com/api/v2/companies/e176c55e-6e49-4819-b982-12e0535db5f0/users/5bec2e8b-da45-46c7-9370-5669de1b1a78' \
  -H 'accept: application/json' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer {access_token}' \
  -d '{
  "active": false
}'

Search companies

A Connect partner can use this endpoint to retrieve the list of companies it has sponsored.

curl -X 'GET' \
  'https://community.symphony.com/api/v2/companies' \
  -H 'accept: application/json'
  -H 'Authorization: Bearer {access_token}'

Response you should get:

[
  {
    "id": "e176c55e-6e49-4819-b982-12e0535db5f0",
    "createdAt": "2023-12-22T08:53:39.269539Z",
    "updatedAt": "2023-12-20T10:59:54.516494Z",
    "name": "Lyondell",
    "vanityName": "lyondell",
    "emailDomains": [
      "lyondell.com"
    ],
    "publicUrl": "https://lyondell.on.symphony.com",
    "state": "COMPLETED"
  }
]

Retrieve company

A Connect partner can use this endpoint to retrieve a sponsored company’s information.

As input, the partner must provide:

  • A companyId (as a query parameter of the request): The companyId can be obtained by calling the Retrieve companies API.

curl -X 'GET' \
  'https://community.symphony.com/api/v2/companies/e176c55e-6e49-4819-b982-12e0535db5f0' \
  -H 'accept: application/json'
  -H 'Authorization: Bearer {access_token}'

Response you should get:

{
  "id": "e176c55e-6e49-4819-b982-12e0535db5f0",
  "createdAt": "2023-12-22T08:53:39.269539Z",
  "updatedAt": "2023-12-20T10:59:54.516494Z",
  "name": "Lyondell",
  "vanityName": "lyondell",
  "emailDomains": [
    "lyondell.com"
  ],
  "publicUrl": "https://lyondell.on.symphony.com",
  "state": "COMPLETED"
}

Update company

A Connect partner can use this endpoint to add new email domains to an existing company.

curl -X 'PATCH' \
  'https://community.symphony.com/api/v2/companies/e176c55e-6e49-4819-b982-12e0535db5f0' \
  -H 'accept: application/json' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer {access_token}'
  -d '{
  "emailDomains": [
    "lyondell.com"
  ]
}'

Success

In response you should get code HTTP 200.

Failure

When there already is a company in the Directory with users who have email addresses with domains belonging to the provided list of email domains.

Retrieve company users

A Connect partner can use this endpoint to retrieve the list of users of a company it has sponsored.

As input, the partner must provide:

  • A companyId (as a query parameter of the request): The companyId can be obtained by calling the Retrieve companies API.

The users are returned in paging mode. If the company has large number of users, multiple API calls need to be made to retrieve the full list of users. To retrieve the users on different pages, the partner must provide:

  • A currentPage (as a query parameter of the request): This is the page number. To see the total number of pages, partners can make a REST call such as the one below.

  • A pageSize (as a query parameter of the request): To specify how many users to be displayed on the page.

REST call to retrieve the list of users:

curl -X 'GET' \
  'https://community.symphony.com/api/v2/companies/e176c55e-6e49-4819-b982-12e0535db5f0/users' \
  -H 'accept: application/json'
  -H 'Authorization: Bearer {access_token}'

In response, you should get the paging information (total number of users, current page and page size), and a list of users as below:

{
  "total": 150,
  "pageSize": 100,
  "currentPage": 1,
  "users": [
    {
      "id": "e176c55e-6e49-4819-b982-12e0535db5f0",
      "createdAt": "2023-12-22T08:53:39.269539Z",
      "updatedAt": "2023-12-20T10:59:54.516494Z",
      "symphonyUserId": 691867691778058,
      "email": "john.smith@symphony.com",
      "firstName": "John",
      "lastName": "Smith",
      "displayName": "John Smith",
      "phoneNumber": "+33 1 09 75 83 51",
      "department": "Order Processing",
      "title": "Mr.",
      "location": "Sophia Antipolis"
    },
    ...
  ]
}

Retrieve user

A Connect partner can use this endpoint to retrieve the detail of a single user of a company it has sponsored.

As input, the partner must provide:

  • A companyId (as a query parameter of the request): The companyId can be obtained by calling the Retrieve companies API.

  • A userId (as a query parameter of the request): The userId can be obtained by calling the Get company users API.

curl -X 'GET' \
  'https://community.symphony.com/api/v2/companies/e176c55e-6e49-4819-b982-12e0535db5f0/users/5bec2e8b-da45-46c7-9370-5669de1b1a78' \
  -H 'accept: application/json'
  -H 'Authorization: Bearer {access_token}'

In response you should get:

{
  "id": "e176c55e-6e49-4819-b982-12e0535db5f0",
  "createdAt": "2023-12-22T08:53:39.269539Z",
  "updatedAt": "2023-12-20T10:59:54.516494Z",
  "symphonyUserId": 695234946138125,
  "email": "john.smith@symphony.com",
  "firstName": "John",
  "lastName": "Smith",
  "displayName": "John Smith",
  "active": true,
  "phoneNumber": "+33 1 09 75 83 51",
  "department": "Order Processing",
  "title": "Mr.",
  "location": "Sophia Antipolis",
  "status": 201
}

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